Service & Punctuality Guarantee
Our Satisfaction Guarantee
Choosing a professional academic editing and writing support service is an investment in your academic success. At Aotearoa Revisions and Writing Consultation, we understand the trust you place in us—whether you're seeking advanced academic editing, personalised writing coaching, or strategic one-on-one consultations.
As a leading provider in academic language services, we are committed to excellence across every facet of our work. Our 100% Satisfaction Guarantee applies to all services we offer, including editing, coaching, and consultation. We collaborate closely with you until you are fully satisfied and deliver work in line with agreed timelines.
Client satisfaction is our benchmark for success. We implement a robust, end-to-end quality assurance process to ensure that every project not only meets but exceeds your expectations. Whether you are aiming for clearer arguments, improved structure, refined language, or higher academic grades, we work with integrity and precision to help you reach your goals.
Our Satisfaction Guarantee includes:
Prompt, responsive communication to all your questions or requests for clarification.
Free revisions to any editing or coaching outcomes with which you are justifiably dissatisfied.
Unlimited revisions within the original scope of the project, until you are satisfied (within the bounds of professional and academic integrity).
Clear, tailored feedback that supports your development as a writer, researcher, or academic professional.
If, after revision and open dialogue, you remain unsatisfied within the terms of our guarantee, you may access our structured Complaint Resolution Process to ensure a fair and timely resolution.
At Aotearoa Revisions and Writing Consultation, your academic achievement is our highest priority. We’re here to elevate your work—and your confidence—every step of the way.
Punctuality Guarantee
At ARWC, we recognize that punctuality is critical in to your academic success. We are fully aware that every moment spent refining your document brings you closer to your submission deadline. Accordingly, we believe that our clients deserve not only high-quality service but also the assurance that their work will be returned on time.
To this end, we offer a 100% Delivery Guarantee. Prior to the commencement of editing, ARWC and the client we will mutually agree on a specific deadline for the return of your reviewed document. Should we fail to meet this agreed deadline, we will:
Provide a full refund for the project in question; and
Deliver the completed, fully edited document at the earliest possible opportunity.
This guarantee applies equally to all service levels, including our Expedited Service. Furthermore, you have our assurance that accelerated turnaround times will in no way compromise the quality of the academic editing or consultation provided. Our unwavering commitment to service quality and customer satisfaction ensures that your work receives the attention and care it deserves—within the timeframe promised.
Terms and conditions
As with all guarantees, we at Aotearoa Revisions and Writing Consultation have an inherent responsibility to defend ourselves and our stakeholders from exploitation and individuals seeking to exploit our services for unfair or unlawful gains. You can reference ARWC’s Terms and Conditions here. *hyperlink*
Delivery Guarantee and Disclaimer
At ARWC, we are committed to providing timely, reliable service. If we fail to deliver your edited document by the agreed-upon deadline due to an error on our part, we will issue a full refund for that document.
We consider a document to be delivered on time if it has been sent to the email address you provided in your submission form by the deadline specified in our Job Confirmation email. Delivery is deemed complete under the following conditions:
The document was emailed by the deadline, regardless of whether technical issues (e.g., email filters, mailbox limitations, or server delays) prevent immediate receipt.
File transfer delays due to factors beyond our control—such as internet speed or file size—do not constitute a missed deadline.
If you supplied an incorrect or outdated email address and we sent the file by the agreed time, this does not represent a failure to meet the deadline.
For documents delivered via Dropbox, we will consider the file delivered on time if we upload it and notify you by email before the deadline, even if download completion occurs later.
If your project requires an expedited turnaround, please contact us prior to submission to confirm editor availability and establish a guaranteed delivery time. Our Delivery Guarantee applies to expedited services only after a deadline has been explicitly agreed upon and confirmed in writing.
We take every reasonable step to ensure dependable, high-quality service and appreciate your understanding of the practical limits of digital delivery systems.
Customer Satisfaction Specifications and Disclaimer
We are committed to delivering high-quality editing services and ensuring your satisfaction with the final product. To support this commitment, we offer a comprehensive revision and quality assurance process under the following terms:
1. Revisions and Corrections Within Scope
We are pleased to offer complimentary revisions for any aspect of our editing that you believe requires further attention—provided the revision request pertains to the original content submitted and falls within the scope of the original project. Edits to newly added or altered content following the completion of the original job are not included and must be submitted as a new project.
2. Addressing Isolated Errors
If your document contains a small number of errors, we do not automatically perform a full re-edit. Instead, we will work collaboratively with you to address any specific concerns until you are satisfied with the outcome.
3. Requesting a Full Re-Edit
Should you have broader concerns about the overall quality of the editing, you may request a comprehensive re-evaluation. In such cases, our Quality Assurance Manager will re-assess your document through our internal quality management system. If the quality score is found to be below 90, a full re-edit will be provided at no additional cost. If the score meets or exceeds our rigorous standards, we will continue to work with you on the areas you identify, but a full re-edit will not be offered free of charge.
4. Scope of Satisfaction Guarantee
Our satisfaction guarantee ensures that we will work diligently to improve your document based on your feedback. However, it does not extend to refunds. Our focus is on refining the original work to meet your expectations through collaborative revisions.
5. Formatting Revisions
Formatting changes will be carried out free of charge only when they align with the original instructions provided. We cannot offer complimentary formatting revisions for requests that deviate from the initial brief or for formatting issues introduced by changes made to the document after it has been returned. Additionally, we are not responsible for formatting anomalies resulting from software bugs, file corruption, or other technical issues outside our control after delivery.