Statement of Quality Assurance
Quality Assurance
At Aotearoa Revisions and Writing Consultation, quality isn't just a final checkpoint — it's woven into every step of your academic journey.
From one-on-one consultations to in-depth writing coaching and tailored essay guidance, our commitment to excellence goes far beyond surface-level edits. We offer a fully integrated, end-to-end service designed to support and empower you — not just polish your writing.
Our quality assurance process reflects the same care and precision as our editorial work: attentive, collaborative, and uncompromising. We guarantee your satisfaction and timely delivery, but more importantly, we ensure your work receives the thoughtful attention it deserves at every stage.
When you work with ARWC, you're not just getting an editing service — you're gaining a trusted partner in your academic success. That means consistent support, insightful feedback, and peace of mind from first draft to final submission.
Quality assurance tailor-made for academic editing
There are no regulatory oversights governing academic writing consultation, so at ARWC, we find absolute quality control imperative to both our commitment to service and the satisfaction of our customers. Therefore, we have designed and implemented a quality assurance system to ensure our academic services adhere to industry best practice.
Our infallible quality assurance system is tailored specifically to providing academic assistance to boost marks and overall performance. Your needs and submissions will always be covered by:
o A dedicated management team that upholds consistent and transparent quality processes
o A selective recruitment process for academic editors, with rigorous internal assessments to ensure expertise and precision
o Comprehensive review of edited work by senior managing editors to maintain consistency and editorial integrity
o Ongoing training and performance evaluations to keep our editorial team at the forefront of international standards
o Internal benchmarking and service audits to identify and implement best practices across our operations
o A structured and responsive process for addressing any client concerns, however rare
o Immediate corrective action procedures to resolve issues and maintain trust
Proven system aside, we recognise that the best gauge of our quality assurance standards is you. That’s why ARWC regularly gathers client feedback to review and improve upon our academic editing service.
In addition to a thoroughly santioned system of quality assurance, ARWC relies heavily on customer feedback to continually revise and update our policies and procedures, ensuring a commitment to customer service that is constantly evolving and expanding to meet the needs of students and job-seekers in a competitive contemporary environment.
Conflict Resolution Process
At ARWC, your satisfaction and academic success are our highest priorities. While our quality assurance system is designed to uphold the most rigorous standards, we understand that concerns and/or mistakes can occasionally arise. When they do, we want you to know that your voice matters and that we have a proven, transparent process in place to resolve any issues promptly and professionally.
If you feel that any part of our editing service has not met your expectations, we encourage you to contact us directly. Your concerns will be handled with care and urgency through the following steps:
Submit Your Concern
Please notify us of any issues in writing via email, detailing your concerns and including any relevant documents or reviewer feedback.Comprehensive Review
Our team will carefully review your edited document alongside your original brief and any reviewer comments to understand the full scope of the concern.Quality Assessment
We objectively assess the document by identifying any issues related to our editing, which are used to calculate an internal quality score.Corrective Action
If any shortcomings are identified, we will take prompt corrective steps. This may include complimentary re-editing of the full document or specific sections, depending on the situation.Continuous Improvement
We will immediately implement preventative measures to ensure that similar issues are avoided in future projects—for your work and for others.
We are proud to offer a reliable and client-focused resolution process that reflects our ongoing commitment to excellence. With ARWC, you can be confident that your best interests are always at the heart of what we do.